Shipping & Delivery

Order processing

Orders are prepared for fulfilment after payment is confirmed. Processing time can vary by product, supplier availability, weekends and public holidays.

Delivery destinations and charges

Available destinations, methods and applicable charges are shown at checkout. Please enter a complete and accurate delivery address.

Estimated delivery

Delivery times are estimates rather than guarantees and vary by product and destination. Orders may be fulfilled from an international location. Customs processing, carrier disruption, severe weather and peak periods can cause delays outside our control.

Separate parcels

If you order more than one product, items may be dispatched separately and arrive at different times.

Tracking

Where tracking is available, details will be sent using the contact information supplied with your order. Tracking can take a short time to update after dispatch.

Address problems

Please check your address before checkout. If a parcel cannot be delivered because the address is incomplete or incorrect, additional delivery costs may apply.

Damaged, missing or incorrect items

Contact us promptly with your order number and details of the problem. For damaged or incorrect items, include clear photographs of the item and packaging where possible.

This information should be read together with our Refund Policy and Terms of Service.