Frequently Asked Questions

Orders

How will I know my order has been received?

You will receive an order confirmation at the email address provided during checkout. Please check your spam or junk folder if it does not appear.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before processing begins, but changes cannot be guaranteed once an order has entered fulfilment.

Delivery

Where do you deliver?

Available destinations and delivery charges are shown during checkout. Some products or destinations may have restrictions.

Why might items arrive separately?

Products in the same order may be fulfilled from different locations and can arrive in separate parcels.

Products

How do I choose the correct option?

Please review the product description, images, measurements and selected variant carefully before ordering. If you are unsure, contact us before purchase.

Will colours look exactly the same?

Colours can vary slightly because of lighting and screen settings.

Returns and support

What if there is a problem with my order?

Contact us with your order number and clear details of the issue. For damaged or incorrect items, photographs may help us review the matter quickly.

For full conditions, please read our Refund Policy and Shipping Policy.